Support and Maintenance

Automation systems are only as effective and successful as their support and maintenance services.

Gate systems are having a direct and immediate impact on the overall productivity of the terminal, and as gate operations become more automated, it is even more important that the systems and technologies that are deployed work continuously and without interruptions.

CAMCO has therefore developed best of class support and maintenance services to provide its customers peace of mind.

Remote monitoring 24h/7d

Via unique remote monitoring tools all core and critical hardware and software systems are 24/7 controlled, allowing an immediate and pro-active support whenever a disturbance is revealed.

All our systems have build-in email warning systems:when components as cameras, printers, card readers among others underperform, an email is automatically sent to our site monitoring system.

On-Site

On top of that we also offer yearly preventive maintenance visits to make sure all gate equipment stays in the best condition.

The combination of remote monitoring with dedicated support resources and preventive maintenance efforts permit CAMCO to provide its customers with very strict Service Levels.

Problem tracking ticketing System

An in-house developed web-based problem tracking ticketing system allows our service department as well as our customers to follow up open standing problem tickets.

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