+32 16 38 92 72 sales@camcotechnologies.com

To strenghten our Camco Technologies Long Beach (CA) team, we are looking for a Long Beach-based field technician / technical support engineer. (50% each) You will perform installations, maintenance and service tasks of technical client installations at container terminals in the Americas and be part of a team providing remote technical customer support.


Your job description

Field Technician (50%)

  • Perform service interventions at client sites in USA & Canada mainly and South America occasionally.
  • Understand technical problems effectively through proper analysis, evaluation and diagnosis.
  • Perform work orders according to the applicable standards and safety instructions.
  • Prepare and submit service reports, maintenance records and installation reports.
  • Build positive relationships with customers by providing outstanding and excellent services
  • Adjust equipment according to requirements.
  • Instal parts of industrial systems according to documentation.
  • Diagnose system errors with PC
  • Configure and test technical equipment.
  • Identify wor, broken, or dysfunctional components for repair or replacement.

Support Engineer (50%)

  • You will be part of a team providing technical customer support. The current team of 14 engineers is based in Europe (Belgium).
  • You work in Long Beach together with 4 colleagues during US West Coast extended day hours (between 9 am and 9 pm) , to relieve the European team.
  • You work in day-shifts, Monday through Sunday. (Rotation during weekends).
  • You work in a 4-day or 5-day working week
  • You follow-up on customer inquiries from terminal operators, maintenance personnel and technicians worldwide, by email and phone.
  • You resolve inquiries within the agreed timings and escalate further where needed.
  • You are the first point of contact for customers in case of a defect, outage or problem.
  • You are a good listener who is able to identify customer needs. You feel comfortable further inquiring a customer to clearly identify the issues.
  • If you cannot resolve a customer inquiry yourself, you will discuss this internally, and provide customer feedback within the agreed timings.
  • You take ownership of the customer inquiry and strive to come to result-driven solutions.
  • You must obtain a professional manner at all times, remain courteous and strive to deliver excellent customer services.

Your profile

  • Education:
    • Professional degree in Electromechanics, ICT or Electronics.
    • Profound knowledge of mechanics  and electricity.
    • Preferably 2 years work experience.
    • Excellent knowledge of English. Other languages are an asset.
  • Additional skills:
    • Knowledge of networks and ICT is an asset.
    • Strong administrative and communicative skills.
    • You know how to prioritize, are well-organized and a good planner.
    • Valid driver’s licence
  • Personal skills: working in team as well as autonomously, communicative, planning and organizing, customer-oriented, managing stress, systematic and accurate, flexible, logical thinker, following work instructions, willing to learn, result-oriented

What we offer

  • A challenging job in a high-tech and steadily growing company (160 employees), with opportunity to further develop your skills.
  • Permanent contract with competitive salary package.
  • Possibility to travel to Europe for training purposes and meeting the European team


* Uitzendkantoren en selectiebureaus zonder overeenkomst met Camco Technologies: Gelieve u te weerhouden van het inzenden van kandidaturen.
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